What is the process if a complaint is filed against an online notary?

The process when a complaint is filed against an online notary involves the Secretary of State investigating the complaint. This is crucial because it ensures that the integrity of notarial acts is maintained, and any issues raised are addressed systematically. The investigation allows for fact-finding and gathering of evidence to ascertain the validity of the complaint.

If the findings from the investigation suggest that there may be grounds for action against the notary, a hearing may be scheduled. This provides an opportunity for the notary to defend themselves and for the situation to be evaluated fairly. The structured approach ensures that due process is followed, giving all parties concerned, including the complainant and the notary, a chance to present their sides.

This process does not involve ignoring complaints, which would undermine accountability. It also does not lead to automatic suspension without a thorough investigation and hearing, ensuring that notaries are treated fairly and justly. Local law enforcement is typically not involved in these complaints unless there is a clear violation of law that necessitates their intervention. Therefore, the correct understanding of this process emphasizes the importance of investigation and due process when handling complaints against online notaries.